Privacy policy

PRIVACY POLICY

Heart Held Gifts respects your privacy.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit heartheldgifts.shop, make a purchase, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Order information;
  • Payment-related information;
  • IP address;
  • Browser information;
  • Device information;
  • Website activity;
  • Cookie identifiers;
  • Customer support communications.

Payment card information may be processed directly by our payment providers and may not be stored directly by Heart Held Gifts.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments;
  • Deliver products;
  • Provide tracking information;
  • Communicate with customers;
  • Process returns and refunds;
  • Detect and prevent fraud;
  • Improve our website and services;
  • Provide customer support;
  • Comply with legal obligations;
  • Send marketing communications where permitted.

Shopify

Our store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to offer products and services to customers.

Information processed through our Shopify store may also be processed by Shopify in accordance with Shopify's own privacy practices.

Payment Processing

Payment information may be shared with payment processors and financial institutions as necessary to process transactions, verify payment methods, prevent fraud, and issue refunds.

Shipping Providers

We may share necessary information, such as your name, delivery address, phone number, email address, and order information, with shipping carriers and fulfillment partners for the purpose of delivering your order.

Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;
  • Remember preferences;
  • Analyze traffic;
  • Understand customer behavior;
  • Improve services;
  • Measure advertising performance;
  • Provide relevant marketing.

You may control certain cookies through your browser or available website privacy controls.

Analytics and Advertising

We may use analytics, advertising, or measurement technologies provided by third parties.

These services may collect information about your interaction with our website.

Where required, we will obtain consent before using certain advertising or tracking technologies.

Marketing Communications

If you choose to receive marketing emails or messages, we may send information about products, promotions, or updates.

You may unsubscribe using the unsubscribe link provided in marketing communications.

Transactional communications relating to your orders may still be sent.

How We Share Information

We may disclose personal information to:

  • Shopify;
  • Payment processors;
  • Shipping carriers;
  • Fulfillment providers;
  • IT and hosting providers;
  • Customer support providers;
  • Analytics providers;
  • Advertising partners;
  • Professional advisers;
  • Government agencies where legally required.

We do not disclose personal information except for legitimate business purposes, legal compliance, or as otherwise described in this policy.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions;
  • Provide customer service;
  • Maintain business and tax records;
  • Prevent fraud;
  • Resolve disputes;
  • Comply with legal obligations.

Retention periods may vary depending on the type of information.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Children's Privacy

Our products and services are not directed specifically to children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the situation.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access;
  • Request correction;
  • Request deletion;
  • Request a copy of certain information;
  • Object to certain processing;
  • Opt out of certain marketing;
  • Withdraw consent where consent is the legal basis for processing.

These rights may be subject to legal exceptions.

To submit a privacy request, contact us at:

r47550451@gmail.com

We may need to verify your identity before fulfilling certain requests.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where legally required, eligible consumers may request access, correction, deletion, or other rights regarding their personal information.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

International Visitors

If you access our website from outside the United States, your information may be transferred to and processed in countries different from your country of residence.

Where required, appropriate safeguards may be used for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, or legal requirements.

The updated version will be posted on this page.

Contact Us

For privacy questions or requests:

Heart Held Gifts
Email: r47550451@gmail.com
Phone: +1 484-866-8474
Chester, Pennsylvania 19013
United States