Refund Policy

REFUND POLICY

At Heart Held Gifts, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it;
• Be unused and unworn;
• Include all original packaging, tags, accessories, and documentation, if applicable;
• Include proof of purchase or your order number.

To request a return, please contact us at:

Email: r47550451@gmail.com

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs.

If the return is the result of our error, including receiving an incorrect, defective, or damaged item, Heart Held Gifts will cover reasonable return shipping costs or provide another appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs or video showing the item and packaging.

After reviewing your request, we may offer a replacement, refund, partial refund, or another appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or customized products;
• Gift cards;
• Items that have been used, damaged, altered, or modified after delivery;
• Products marked as final sale;
• Items returned without their original packaging when the packaging is necessary to protect or identify the product.

If you have questions about whether a particular item is eligible for return, contact us before placing your order.

Exchanges

If you would like to exchange an eligible item, contact us at r47550451@gmail.com.

The fastest way to obtain a different item may be to return the original item and place a new order after the return is approved.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Financial institutions may require additional processing time.

If more than 15 business days have passed after your refund was approved, please contact us.

Order Cancellation

Orders may be canceled before fulfillment or shipment begins.

Please contact us as soon as possible after placing your order.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order, subject to this Refund Policy.