Shipping policy

Shipping Policy

SHIPPING POLICY

Thank you for shopping with Heart Held Gifts.

This Shipping Policy explains our order processing, delivery estimates, tracking procedures, and other shipping-related information.

Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take longer.

Estimated Delivery Time

For standard orders shipped within the United States, estimated delivery is generally:

3–7 business days after shipment

Delivery estimates are provided for convenience and are not guaranteed.

Delivery times may be affected by:

  • Carrier delays;
  • Severe weather;
  • Holidays;
  • High shipping volumes;
  • Incorrect or incomplete addresses;
  • Transportation disruptions;
  • Events outside our reasonable control.

Shipping Confirmation and Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking number.

Tracking information may require 24–48 hours to update after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error in your shipping address, contact us immediately.

We cannot guarantee that an address can be changed after fulfillment has started.

Incorrect Address

Heart Held Gifts is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location;
  2. Check with household members or neighbors;
  3. Contact the shipping carrier;
  4. Allow an additional 24–48 hours in case the carrier marked the package as delivered early.

If the package is still missing, contact us and we will assist where reasonably possible.

Lost Packages

If a package appears to have been lost while in transit, please contact us.

We may work with the shipping carrier to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, we may provide a replacement, refund, store credit, or other appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of:

  • The damaged product;
  • The shipping box;
  • The shipping label;
  • Any damaged packaging.

Please retain the packaging until your claim has been resolved.

Multiple Shipments

Some orders containing multiple products may arrive in separate packages.

You may therefore receive more than one tracking number.

Shipping Delays

Heart Held Gifts is not responsible for reasonable delays caused by circumstances outside our control, including carrier disruptions, weather conditions, natural disasters, labor disputes, customs delays, or other transportation problems.

We will, however, make reasonable efforts to assist customers with shipping issues.

Contact

For shipping questions, contact:

Heart Held Gifts
Email: r47550451@gmail.com
Phone: +1 484-866-8474